We have an exciting opportunity for a ‘Housing Officer with a proactive approach and a strong commitment to customer care. You will have the opportunity to make a genuine difference in the lives of the residents and to help shape a thriving estate. Gloucester Grove Estate has 420 properties and is located in Southwark's Peckham ward.  It has a strong and committed community that is led by a volunteer board of residents who represent the views of the local community. 

We are looking for a ‘Housing Officer’ to provide an efficient, effective and responsive housing management service to Gloucester Grove Estate TMO residents, which will ensure that tenant’s needs and problems are identified at the earliest possible stage and that prompt action is taken to respond to those needs and to prevent escalation of problems.

To deliver an efficient and effective housing management service to GGTMO residents in line with the organisation’s policies and procedures, Key Performance Indicators and Service Standards.  This will include:

Tenant involvement

Voids and Arrears management including representing the organisation in court

Lettings and allocations including transfers and mutual exchanges

Estate Management

Dealing with Anti-Social Behaviour, neighbourhood nuisance and any form of harassment often working in conjunction with Southwark council’s Anti-social behaviour team.

Encouraging tenant participation

Dealing with complaints

Work closely with the rest of the operational team to facilitate an effective and joint up working approach with respect to the delivery of services to residents.

The ideal candidate will have a minimum of 3 years’ experience and be DBS compliant.

Closing on: Sun 12/11/2023

Working Pattern: Full Time

If you are interested please apply through the link Housing Officer | Southwark | October 2023 (jobsgopublic.com)